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Warranty and Care

PRIVACY

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WARRANTY

Fumo Forum guarantees their Fumo Pipes for life against manufacturers defects!

The Fumo Forum "Fumo Pipe" products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.

For warranty evaluation, a picture of your item must be emailed to: sales@fumoforum.com Subject: "Fumo Forum Warranty." YOU MUST INCLUDE AN ELECTRONIC COPY OF THE ORIGINAL PURCHASE RECEIPT. DO NOT MAIL US YOUR DEFECTIVE PRODUCT. Upon review and evaluation, further correspondence shall occur. If you do not have your original purchase receipt, we will be unable to process your order. This is to prevent COUNTERFEIT merchandise that was not manufactured by Fumoforum, LLC.

The Fumo Bling!  (crystals only) are covered by a one year limited warranty that protects the original owner against manufacturing defects in workmanship and will replace the crystals free of charge. Only original materials and workmanship are covered by this policy.

This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty policy supersedes all previous warranty policies.

 

 

CARE AND CLEANING

WARNING! Do NOT soak any Fumo Pipe "body" in any pipe cleaning solution (Specifically but not limited to: "Orange Chronic") as it will remove/chip and damage the anodized processing (color) that is on the Fumo Pipe bodies. Our Warranty will not cover this type of damage.

We recommend putting the Fumo Pipe (Original, without Bling!) in the dishwasher or utilize a cleaning solution, clean by hand. Again, DO NOT SOAK in cleaning solution. The preferred cleaning product for the Fumo Pipe Original is Isopropyl Alcohol.

When cleaning your Fumo Pipe Bling! please handle with care and clean by hand ONLY.

 

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